Kilimall is banking on local brands to triple its business over the next two years. Under its new strategy, which was unveiled by Kilimall Managing Director Mr Victor Ma, aims at increasing the variety of goods sold on the platform to identify more with its Kenyan customers. This will also entail offering lower prices.
Mr Ma said business had grown by over 300% in the last two years, with customers crossing the one million mark by close of December 2016. Releasing its second phase growth plan, Mr Ma said growth will be accelerated by bringing on board local brands and expanding markets outside Nairobi.
He said Kilimall, which has expanded to Uganda and Nigeria, plans to bring on board other popular brands locally such as LG, Samsung and Hotpoint. “We want to have a balance between local and foreign brands in our second phase of growth,” said Mr Ma. “There is a significant section of Kenyan shoppers who want to buy local brands online.”
He said Kilimall had expanded its market outside Nairobi from 10 percent to 25 percent and expects to grow it further as internet penetration deepens in rural towns.
Mr Ma said Kilimall is working with international manufacturers to tailor-make products such as phones and fashion wear to Kenyan tastes. “This is part of Kilimall shift from an online retailer to a lifestyle mall that serves various shopping tastes in the Kenyan market,” he said.
Kilimall Marketing Manage Gladys Liu said trust in online transactions is still low, which has forced many online retailers to use the pay-on-delivery service. She noted, however, that from a trust rate of 10 percent two years ago, 40 percent of Kenyans now have confidence transacting online. “The older Kenyans are beginning to be tech-savvy and embracing online shopping, which presents a new growth area for us,” she said.
Mr Ma said Kilimall has increased its product portfolio to over 200,000 and expects this to stimulate demand, backed by the new Global Shopping service that enables Kenyans to buy products from the international and have them delivered for free. The top selling categories on Kilimall include phones, followed by computers & accessories, fashion and home & living products.