Huawei has unveiled a service centre to offer after-sale services through a partnership agreement with Tricom Technologies. The service centre will enable customers to leverage on Huawei and Tricom Technologies device experts for advice on hardware maintenance, repairs and get a deeper understanding of Huawei devices.
The centre will be a physical platform for relationship building with new and repeat device buyers, and the service team will be in a position to collect feedback and recommendations directly from customers.
Huawei Devices, Sales Director Dharmaraj Diwakar, said that the company is ready to directly engage with its customers.
Tricom Technologies Managing Director Johnson Waweru said the partnership will allow for a greater services and care for customers. “This will do more to put the customers mind at ease which will in turn allow them to fearlessly use technology,” he said.
The partnership with Tricom Technologies intends to ensure that all Huawei customers have easy and convenient access to in-warranty and out-of-warranty services.
This will be achieved by opening multiple authorized service centers, and collection points with other partners across the country.
Apart from Tricom Technologies, Huawei has two other service centers, at Jeevan Bharati building on Harambee avenue opposite Electricity House in Nairobi and another one on Ambalal House, Nkrumah Road in Mombasa. These centres are managed by Malibu Telecom.
Hemaobin noted that the company will scale its maintenance infrastructure and set up two more service centres in Kisumu and Nakuru. “So far, we have set aside a budget for such projects, which will be managed by our trusted partners”, said Hemaobin.