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KCB to close for three days for system upgrade

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An ATM. Customers should be careful when opening, operating bank accounts since third-party costs related to digital transactions and unexplained debits may not always be explained. [Photo/BT]
An ATM. Customers should be careful when opening, operating bank accounts since third-party costs related to digital transactions and unexplained debits may not always be explained. [Photo/BT]
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KCB, Kenya’s largest bank by assets, announced today it will temporarily shut down all its branches in the country and across the region over the weekend for a major systems upgrade.

The NSE-listed lender advised its customers that it will be upgrading its core banking system beginning this Friday afternoon up to Sunday midnight “to provide customers with a simpler and enhanced banking experience.”

“To facilitate this transition, all KCB branches across the 6 markets we operate in (Kenya, Tanzania, Uganda, Rwanda, South Sudan and Burundi) will be closed for business from Friday August 12, 2016 at 3:00pm to Sunday August 14, 2016 at midnight,” said KCB in a statement.

The bank stated that its customers will still be able to make cash withdrawals and deposits at ATMs and also access its other services and through its mobile channels.

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KCB Group chief executive officer Joshua Oigara initially announced in 2014 that the lender would upgrade its core banking system from version R8 to version R14 at a cost of $6 million (Ksh540 million) over a 9 month period.

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BUSINESS TODAY -

editor [at] businesstoday.co.ke

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