The Communications Authority of Kenya is set to recruit four consulting firms to help verify the extent of countrywide service provision by telecommunication service providers. These regulations will apply from January.
According to CA Director General Francis Wangusi, the regulator has set laws to help govern the sector to ensure quality. “We have improved sector laws. Apart from rating the quality of service in voice, SMS and data will also be rated,” said Mr Wangusi. “The quality of service reports will be issued out on a quarterly basis to telecom firms, penalties will, however, be applied only once a year.”
Pressure from international agencies such as International Telecoms Union and East African Communications Organisation continues to pile on Kenya to promote adherence to international telecom standards.
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Mr Hodge Semakula, executive secretary of EACO said the regulator must ensure consumers are rightfully served. “Regulators must ensure consumers have timely and quality service as we move to review quality of service legislation adopted early this year,” he said.
According to the rules, operators could part with 0.2 per cent of their gross turnover for offering poor service in stringent regulations meant to give customers value for their money. Safaricom, which recorded a Ksh163.4 billion turnover in the year to March, could part with Ksh326.8 million if it breaches the quality standards.
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