Standard Chartered Bank was voted as the most digitized bank in Kenya at the Global Banking and Finance Awards.
The Bank was also feted as the Best Corporate Bank in Kenya, 2020, and was also awarded for developing the Most Innovative Retail Banking App.
Commenting on the Awards, Standard Chartered Bank Head of Retail Banking, Edith Chumba said that the Bank had made strategic investments in technology that complements the bank’s innovative drive at a time when technology has become a core part of clients’ daily lives.
“The awards are a testament to the fact that our digital transformation strategy is already paying off. Digitization remains a core part of our business strategy and we take pride in being voted the best digital bank in Kenya and the most innovative retail banking app 2020,” she said.
She also noted that the digital transformative agenda implemented by the bank was in a bid to disrupt the erstwhile ways of banking and replace that with a more conventional way of banking whilst improving customer experience.
Chumba added that the bank has continued to evolve with its customers, a move that has seen the SC Mobile platform deliver more than 52 percent of all service requests and manage 50 percent of all bank service requests coming through the bank’s digital channel.
The SC mobile platform was launched with more than 70 digitally accessible services to customers with its versatility allowing the bank to scale further and introduce other functions geared towards convenience, enabling clients to bank with ease.
The awards demonstrate how the Standard Charted Bank has leveraged on technology to reach the untapped and marginalized market segments while using innovation to enhance service delivery.
In April 2019, the bank unveiled a Ksh10 billion warchest to finance viable fintech ideas as it sought for the next big thing in the financial technology business.
The bank dangled Ksh50 million upto Ksh500 million for the next big thing as a way of aligning its business with current trends in the market.
According to sc Ventures chief executive Kennedy Mubita, StanChart was looking for fresh ideas in any sector ranging from banking to health.