Safaricom has announced temporary closures of its retail shops across the country to allow for an internal staff event.
In a statement released on Wednesday, October 8, the company informed customers of adjustments to its operating hours in several regions.
Safaricom Shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru, and Garissa will be closed on Thursday, October 9, 2025. The closures are intended to give staff time to participate in the internal event.
“Dear Customers, Please note that our Safaricom Shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru and Garissa will be closed on Thursday, 9th October 2025, for an internal staff event. Additionally, the shops in the Mount Kenya, Coast, Eastern and North Eastern regions will begin closing earlier on Wednesday, 8th October 2025, starting from 11:30 AM, to facilitate preparations for the event,” Safaricom announced.
In addition, shops in the Mount Kenya, Coast, Eastern, and North Eastern regions will begin closing earlier than usual on Wednesday, October 8, 2025. These shops will close from 11:30 AM to allow preparations for the event to take place smoothly.
To ensure that customers can continue accessing services during the closures, Safaricom advised the public to use its digital platforms, including the Zuri Chatbot, the Safaricom Contact Centre, and authorised dealer outlets located near its retail shops.
The company apologised for any inconvenience the temporary closures may cause and expressed appreciation for customers’ understanding
“To ensure continued service during this period, we encourage you to use the following alternatives: Zuri Chatbot available on our digital platforms, Safaricom Contact Centre, and Authorised Safaricom Dealer Outlets located near our retail shop.s We sincerely apologise for any inconvenience caused and appreciate your understanding,” the statement read.
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