KCB Group has received two global accolades for driving excellent customer service and supporting East Africa’s economic agenda.
KCB has been ranked the Safest Bank in Africa by Global Finance in the World’s Safest Banks, 2021. The Group has also been ranked as the most valuable financial Kenyan brand for the year 2021 by Brand Finance.
KCB Group received these two awards for the support given to customers to cushion them against the effects of the COVID-19 pandemic. In the wake of the healthcare crisis, KCB rolled out several support initiatives, joining hands with governments and industry players in driving this response.
KCB restructured facilities worth over Ksh120 billion in debt-relief measures which saw customers apply for loans to be restructured, credit lines expanded, and loan tenures extended to keep them financially afloat.
“The past year demonstrates the resilience of the banking sector, which stood as a bulwark against collapse during the coronavirus pandemic, supplying critical emergency funding as well as, in many cases, emergency equipment and supplies,” said Joseph Giarraputo, publisher and editorial director of Global Finance.
“The safest banks are paragons of stability, and continue to provide necessary support for governments and communities as they seek to recover from pandemic’s economic shocks.”
Global Finance’s annual rankings of the World’s Safest Banks has been one of the most recognized and trusted standard of financial counterparty safety globally. Winners were selected through an evaluation of long-term foreign currency ratings—from Moody’s, Standard & Poor’s and Fitch—of the1000 largest banks worldwide.
Brand Finance is the world’s leading brand valuation consultancy. This is the second consecutive year that Brand Finance has ranked the top 150 brands of Africa by brand value and brand strength. In Kenya, seven Kenyan brands featured in this year’s ranking and account for four percent of total brand value. KCB Group was ranked top among financial institutions.
“We are proud of these recognitions. We are committed to building a brand that is not focused on profits alone but on the customers and the communities we serve. Guided by our Beyond Banking strategy, we are focused on delivering the very best in customer experience, driving a digital future. We are pleased that our efforts are being recognized globally,” said KCB Group CEO and MD Joshua Oigara.
For the year 2021, KCB Group has been recognized as the Best Bank by the Global Finance – World’s Best Bank Awards 2021, Best ESG Solution by the Middle East & Africa Innovations Awards 2021, Most Admired Sales Company in Kenya for the year 2020 by Employability Test.com and Best Overall Bank in Kenya by FiRe awards to mention but a few.