Connect with us

Tech News

Technologies that will enhance hotel experience in 2018

The hotel sector is fluid and mobile, in a period where everything is possibly at a hand’s reach

Published

on

Marriott Hotels & Resorts introduced the virtual reality service in 2015. On top of providing “real time” entertainment and insight, VR can be incorporated in marketing concepts to woo potential guests with real recordings of the hotel and destination.

As 2017 heads to a close, Jumia Travel takes a keen look at emerging and growing hotel technologies that will shape the new year.

Voice Adaptation, anyone home?

Voice is no doubt an ongoing craze across various industries; think of Siri, Alexa, Cortana and the rest. The little complications of accents, privacy and communication barriers notwithstanding, incorporation of voice-focused devices in hotels will ease operations as guests can get hands-free answers to their queries without reaching for the phone.

Virtual Reality; seeing is believing!

Think innovation and inspiration, VR can have an endless list of possibilities. On top of providing “real time” entertainment and insight, VR can be incorporated in marketing concepts to woo potential guests with real recordings of the hotel and destination. Hotels are also adapting VR as part of in-room entertainment through creating experiences that respond to guest needs, for instance, Best Western North America has created 3360-degree photos for it’s properties using Google’s Street View technology. On the other hand, Marriott Hotels & Resorts offers their guests Vroom Service on request for, thereby upscaling their in-room experience.

Artificial Intelligence, think “Connie” of The Hilton

The Chatbot and the robots are in to stay, perhaps a god-send to customer service crisis that stakeholders in the hospitality industry are all so familiar with. On top of easing operations, AI comes with the advantage of data gathering, compilation and analysis, thereby providing almost error-free customer insight. Bearing in mind that human interaction is an integral part of the service industry, the big question developers will probably be grappling with is where to draw the line.

READ: Maraga among 100 most influential Africans

Upscale Conferencing Facilities

The MICE industry is a big deal right now, generating over $30 billion globally per annum. For hosting, catering and accommodation purposes, the hotel sector plays a vital role in the growth and sustenance of meetings, incentives and conferencing activities. Basics include power backup system, high density WI-FI, AV, up to date display technology and furniture. A keen look on location’s proximity to attractions, interaction with nature on issues such as energy conservation will take lead in this frontier.

Mobile Apps in the Hospitality Sector

The hotel sector is fluid and mobile, in a period where everything is possibly at a hand’s reach. To create a seamless process between different faculties that include reservation, check-in, concierge, room service and much more. This can be developed as a one-off download for loyal customers or customized for guests as they check in. On top of the functional front, apps can also play a significant role in driving reviews and bolstering ancillary revenues through making the products readily accessible.

Lilian Gaitho is Head of PR & Communication at Jumia Travel.She has years of experience in journalism, public relations strategies and corporate communications.

Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News Updates

Person of Interest1 day ago

Young sociologist who heads health docket in Turkana

Moses Natome, who has been re-nominated by Governor Josphat Nanok, says he a team player and has in the past...

Health1 day ago

Kenya faces Sh103b annual shortfall for universal health coverage

Health PS Julius Korir says so far the government is only able to afford Ksh 12.4 billion annually to cater...

NEWS1 day ago

Supreme Court explains why it threw out petitions

The court ruled that NASA candidate Raila Odinga did not formally withdraw from the election but only declared his intention to withdraw

Editorial1 day ago

Time Raila stopped being a political enigma

Election seasons must be predictable so that the people and their chosen government can move on with the business of nation...

Analysis1 day ago

Nairobi-based US diplomat quits, blasts Trump

In a scathing resignation letter, Elizabeth Shackelford tore into the Trump administration and Secretary of State Rex Tillerson for undermining the work...

LIFESTYLE3 days ago

Half of Govt workers are drug addicts

NACADA survey shows alcohol abuse among employees in the public sector stands at 57.9 percent, higher than the national average...

Economy3 days ago

Kenya’s economy to ‘bounce back’

Kenya’s economy is set to grow from the current 4.9% to 5.5% and 5.9% in 2018 and 2019 respectively, a...

Opinion4 days ago

Libya slavery scam: Africa has killed its own sun

African states have created the environment in their home countries that have made their citizenry so desperate and hopeless to...

Person of Interest4 days ago

Unique name that inspired KCPE star

As a biology teacher, Harrison Tanga was not fazed when he went to hospital to see his newborn child, unlike...

LIFESTYLE4 days ago

Youth turn to sex to soothe election pain

The struggle to make ends meet has left them disillusioned, apathetic and angry, according to the annual survey of nearly...

Advertisement

Trending