As 2017 heads to a close, Jumia Travel takes a keen look at emerging and growing hotel technologies that will shape the new year.
Voice Adaptation, anyone home?
Voice is no doubt an ongoing craze across various industries; think of Siri, Alexa, Cortana and the rest. The little complications of accents, privacy and communication barriers notwithstanding, incorporation of voice-focused devices in hotels will ease operations as guests can get hands-free answers to their queries without reaching for the phone.
Virtual Reality; seeing is believing!
Think innovation and inspiration, VR can have an endless list of possibilities. On top of providing “real time” entertainment and insight, VR can be incorporated in marketing concepts to woo potential guests with real recordings of the hotel and destination. Hotels are also adapting VR as part of in-room entertainment through creating experiences that respond to guest needs, for instance, Best Western North America has created 3360-degree photos for it’s properties using Google’s Street View technology. On the other hand, Marriott Hotels & Resorts offers their guests Vroom Service on request for, thereby upscaling their in-room experience.
Artificial Intelligence, think “Connie” of The Hilton
The Chatbot and the robots are in to stay, perhaps a god-send to customer service crisis that stakeholders in the hospitality industry are all so familiar with. On top of easing operations, AI comes with the advantage of data gathering, compilation and analysis, thereby providing almost error-free customer insight. Bearing in mind that human interaction is an integral part of the service industry, the big question developers will probably be grappling with is where to draw the line.
Upscale Conferencing Facilities
The MICE industry is a big deal right now, generating over $30 billion globally per annum. For hosting, catering and accommodation purposes, the hotel sector plays a vital role in the growth and sustenance of meetings, incentives and conferencing activities. Basics include power backup system, high density WI-FI, AV, up to date display technology and furniture. A keen look on location’s proximity to attractions, interaction with nature on issues such as energy conservation will take lead in this frontier.
Mobile Apps in the Hospitality Sector
The hotel sector is fluid and mobile, in a period where everything is possibly at a hand’s reach. To create a seamless process between different faculties that include reservation, check-in, concierge, room service and much more. This can be developed as a one-off download for loyal customers or customized for guests as they check in. On top of the functional front, apps can also play a significant role in driving reviews and bolstering ancillary revenues through making the products readily accessible.
Former TV presenter Louis Otieno goes deaf
The only way his hearing can be fixed is by having a procedure undertaken in India called Cochlear implant
Five surprising causes of hearing loss
The number-one cause of deafness is probably quite an obvious one: age. Most people’s hearing begins to decline from 30...
Blind couple celebrates their love in style
As the world marked Valentine’s Day on Wednesday, visually challenged Joseph Mwaniki decided to surprise his blind wife of 27...
Aboud Rogo’s widow jailed for 10 years
Haniya Said was found guilty of conspiracy for supporting an attack in which three women fire-bombed the port city's main police...
Kenya says open to more insurance investors
Kenya has a population of 45 million people, according to Kenya National Bureau of Statistics and the government says it...
Quit if you can’t deliver, Uhuru tells new Cabinet
President said he expected his new Cabinet to help in the achievement of the Big Four Agenda that will transform...
Jubilee MP Alfred Keter arrested for Sh633m fraud
Recently, he was among the four Jubilee legislators kicked out of house committees for defying a State House order on...
I stopped Kalonzo from taking oath, churchman says
Arch Timothy Ndambuki says together with 19 clerics from the county they met Kalonzo prevailed upon him to keep off...
High Court revokes Miguna’s deportation
Justice Luka Kimaru directed the government to deposit Dr Miguna’s revoked passport at the court within seven days
Where patients give witchdoctors first priority
Professional diagnosis by doctors in hospitals is sought as a last resort after the traditional healers have failed