Mwananchi Credit Dismisses Claims of Salary Delays Amid Financial Trouble Claims

Mwananchi Credit has moved to quell reports circulating online that it is facing financial strain and has failed to pay its employees, insisting the claims are false and misleading.

In a statement issued by the company’s management, the microfinance institution said it remains financially sound and continues to operate normally, with plans to expand its footprint and roll out improved products and services later this year.

The firm said staff welfare remains a key priority, revealing that it has recently paid bonuses to high-performing employees as well as members of staff who have served the company for long periods.

According to management, the bonuses reflect Mwananchi Credit’s appreciation of loyalty and performance at a time when the company is focused on growth.

Mwananchi Credit, however, clarified that payments have not been made to a small number of employees who are currently undergoing disciplinary or administrative processes. The company said these cases are being handled internally in line with established procedures and will be resolved once the processes are concluded.

At the same time, the lender questioned the motive behind the repeated allegations, noting that the claims have consistently been pushed by the same blogger. Management described the reports as a deliberate attempt to tarnish the company’s image.

“Every now and then, we see the same blogger pushing the same narrative. Such actions should come to an end because, regardless of these allegations, Mwananchi Credit will continue to scale greater heights. No amount of witch-hunt will affect our business,” the company said.

Mwananchi Credit has, in recent years, built a name for itself in the microfinance sector by offering fast and flexible loan products designed for individuals, small and medium enterprises, and investment groups. The company has been recognised for balancing speed with professionalism and empathy, a combination that has helped it earn the trust of thousands of customers across the country.

Last year, the firm was also recognised for its commitment to customer-focused lending solutions that respond to real financial needs. Its approach has positioned it as a reliable financial partner in a highly competitive market.

In September 2025, Mwananchi Credit was among 27 microfinance institutions that received operational licenses from the Central Bank of Kenya.

Other licensed firms included Aspire Lending Ltd, Autochek Limited, Bossrich Credit Limited, Brisk Credit Limited, Chapeo Capital Limited, Colkos Enterprises Limited, Dime Credit Limited, Elevate Credit Limited, and Fabilo Credit Ltd, among others.

The company says it remains focused on growth and service delivery, and has urged the public and its stakeholders to rely on verified information rather than unsubstantiated online claims.