DStv and GOtv customers in Nairobi can now access sales and after-sales support at the new MultiChoice Kenya Capital Centre branch. The branch is located on the ground floor of Capital Centre and centrally located to serve customers in Makadara, Southlands, Langata, Kitengela, parts of Athi-River and Syokimau, and surrounding areas.
“The opening of this new modern branch at Capital Centre will allow us to better serve our customers within Nairobi County,” Ms Nancy Matimu, MultiChoice Kenya Managing Director said while appreciating the support of Nairobi County. “Our customers can expect a one-stop shop experience whenever they visit this branch.”
Ms Matimu said MultiChoice Kenya has kitted the Capital Centre branch with modern and advanced digital infrastructure systems that will ensure a superior one-stop shop experience for DStv, GOtv and commercial customers.
Capital Centre branch will offer a full range of services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics and purchases, customer care support, software upgrades as well as repair or replacement of faulty decoders and consumer education (self-help service techniques).
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It will also offer installation services and purchase of accessories among others to both residential and commercial customers. The opening of the Capital Centre branch is a relocation of T-Mall branch, which will no longer be operational. Customers can, however, still access a full range of services at JUWAM Service Centre located on the ground floor of T-Mall or through the digital platforms *423# or on the MyDStv and MyGOtv apps.
Capital Centre is one among 10 MultiChoice Kenya branches with three others located in Nairobi at Greenspan Mall, Sarit Centre Mall and Junction Mall. Other branches are located in Nyeri, Mombasa, Ongata Rongai, Kisumu, Eldoret and Nakuru respectively.
Capital Centre branch will open daily from 8am to 9pm on weekdays and 9am to 9pm on weekends and 9am to 5pm on public holidays. MultiChoice Kenya also serves its customers via a network of over 2,000 dealers, service agents and accredited installers across the country.
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