Standard Chartered rolls out video-chat banking service

Standard Chartered Bank yesterday unveiled a video and chat-banking service to enhance its customer service.

The technology project will allow clients to connect with banking agents via a secure video connection or through a chat and audio channel.

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Speaking during the launch at Standard Chartered Headquarters in Nairobi, the bank’s CEO Lamin Manjang said Stanchart is upgrading its technology by investing in regional client contact centres.

Mr Manjang said that the bank is incorporating innovation in its services so as to have easy and convenient banking to clients, adding that the video banking will transform the way the bank delivers on client service.

“Video banking is about giving our clients more choice and more convenience,” he said. “One does not have to come to a branch to talk with a consultant physically as technology has simplified that.”

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Mr Manjang added the new service has information sharing capability which allows call centre agents to upload and share with clients’ forms and other documents.

The CEO said that the bank will upgrade the service in the second phase to give access to mobile devices as well as enable priority banking using video to explore new wealth management opportunities.

Ministry of Information, Communications and Technology CS Joe Mucheru, speaking at the launch, said collaboration between banks and technology firms has given rise to vibrant Fintechs, a multiple of financial technologies emerging for the financial services sector in the 21st century.

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Mr Mucheru said the collaboration saw Ksh3.4 trillion transferred in 2016 through mobile channels which was key in strengthening Kenya’s financial inclusion agenda by enhancing efficiency.

Mr Mucheru said embracing digital technology will ensure that banks stay relevant to evolving needs of customers where technology is increasingly being deployed to make banking secure, simple and personalised.

He said his ministry has forwarded a Bill to Parliament on Computer and Cyber-crime which will help in penalizing people found hacking financial institutions systems. He added that once enacted, the law will protect the confidentiality of data as it facilitates on the investigation and prosecution of cyber- crimes perpetrators.

[crp]