NCBA Bank successfully hosted its Gold Banking Customers in Nairobi, following the launch of the “Meet, Mingle & Money Talks” series in June this year. The series provides a premium, in-person platform for NCBA’s Gold Banking clients to interact directly with its senior leadership, Relationship Managers and product specialists.
The first three sessions, held in Nairobi, focused on topics such as home ownership, wealth management, equity release and NCBA’s EasyBuild and Affordable Housing financing solutions. They delivered tangible commercial outcomes, with over Ksh 156 million in active and potential leads generated across mortgage, unsecured lending, asset finance and bancassurance products.
Customers responded positively, highlighting the sessions as insightful and calling for more regular engagement, including virtual editions. “Meet, Mingle & Money Talks is more than just a networking opportunity; it is a deliberate strategic platform to listen, advise and walk with our customers through their financial journeys,” said Mr Dennis Njau, NCBA Group Director, Retail Banking.
He said this program underscores NCBA’s strategic imperative of delivering best-in-class, advisory-led experiences to its affluent retail customer base. “This aligns with its broader retail banking strategy of accelerating product acquisition, driving customer advocacy, and deepening long-term loyalty,” said Mr Njau, NCBA Group Director, Retail Banking.
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The series transforms banking beyond the fundamentals, offering customers relevant, actionable insights amid an ever-evolving financial landscape. By hosting these sessions in an intimate town hall format, NCBA Bank seeks to build personal rapport, drive loan conversations, and unlock deeper product engagement across its retail offering.
Future events are scheduled for Nakuru in August and Kisumu in September, further expanding the bank’s regional reach to its Gold Banking customers. The events are tailored to select high-potential customers, including those with positive balances, strong payment histories and borrowing relationships with competitor banks.
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