Kenya Power Shuts Down Token Agents, Unauthorized Paybills

State-owned power utility Kenya Power is locking out third-party agents as it looks to centralize revenue collection. The company on Tuesday, August 30 issued a public notice notifying prepaid and postpaid customers of the changes.

All customers will only be able to either pay their bills or purchase tokens via authorized KPLC payment channels. Kenya Power cautioned customers against using any other platforms to make payments. The changes will take effect on Thursday, August 30.

The notice is set to affect several businesses which had emerged as vendors of prepaid electricity tokens. They include digital companies which Kenya Power allowed to sell tokens to consumers via their own platforms and several small businesses which offered the service in highly-populated residential areas.

“Please note that no other third-party agent is authorised to offer these services on behalf of KPLC. The Company will therefore not take liability for any transaction conducted through any other platform,” the notice from Kenya Power read in part.

The changes are expected to help the company increase its revenues further. Kenya Power reported a net profit of Ksh3.82 billion for the six months to December 2021, a massive improvement from the Ksj138.36 million it made over a similar period in 2020.

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The growth was attributed to an increase in sales, enhanced system efficiency and lower operating costs. Overdue customer debt declined for the first time in five years by Ksh900 million.

This drove a 20 per cent increase in revenues, which hit Ksh83.57 billion compared to Ksh69 billion over a similar period in 2020.

The authorized channels are:

Prepaid Channel (Tokens)

M-Pesa Paybill – 888880

Postpaid Channel (Bills)

M-Pesa Paybill – 888888

Authorized banks

New Connections

M-Pesa Paybill – 888899

*Customers can also use the USSD code *977# to purchase tokens. They can also access the services at KPLC banking halls across the country.

Kenya Power advised customers with any queries to reach them through their social media platforms, official phone line and customer service centres.

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