Citibank Kenya to Close Mombasa Branch after 30 Years

Citibank Kenya is set to close its Mombasa branch on November 30, 2026, in a major change to its physical operations as the lender moves more of its corporate banking services to digital platforms.

The closure will end Citi’s physical presence in the coastal city after more than three decades. The bank currently operates branches in Nairobi and Mombasa and mainly serves corporate and institutional customers rather than retail banking clients.

Citibank Kenya said the Mombasa operations will be consolidated at its Nairobi headquarters as part of a wider effort to modernise and digitise its banking services. The transition has already received the necessary regulatory approvals.

The bank has assured customers that the closure will not mean an end to its services in the coastal region. Corporate clients will continue to use CitiDirect and other electronic banking platforms to access services, while relationship managers and client service teams will continue supporting customers.

The move is significant because Mombasa remains one of Kenya’s most important commercial centres, with its port supporting large volumes of import and export activity. Citi’s Mombasa branch has served corporate and institutional customers in the region, including businesses linked to trade and other commercial activities.

Citibank Kenya has operated in the country since 1974, making it one of the longest-established international banks in the Kenyan market. The lender describes itself as the only bank in Kenya focused solely on corporate banking and serves companies, financial institutions and other large organisations.

Citibank closure

The Mombasa closure also comes at a difficult time for Citibank Kenya’s financial performance.

The bank’s net profit dropped to Ksh 2 billion in the six months ended June 2026, down from Ksh 4.1 billion recorded during the same period in 2025. Net interest income also declined from Ksh 7 billion to Ksh 5.9 billion over the same period.

The weaker earnings reflect pressure on the bank’s income streams at a time when the financial sector is experiencing changes in lending activity, interest rates and customer demand.

Citi’s latest move is also part of a broader shift in banking, where more corporate customers are relying on online platforms instead of visiting branches for routine transactions.

Through its digital banking systems, Citi provides services such as cash management, payments, trade finance and other corporate banking solutions without requiring customers to visit a physical branch.

For customers in Mombasa, the biggest change will therefore be the loss of a physical Citi location rather than the withdrawal of the bank from the coastal market.

The bank will continue operating in Kenya from its Nairobi headquarters, while its corporate and institutional clients in Mombasa and other parts of the country will increasingly be served through digital channels and dedicated client teams.

The closure will leave Nairobi as Citi Kenya’s main physical base and marks another step in the bank’s effort to streamline its operations while adapting to the growing demand for digital financial services.