Airtel Money and KCB Bank have today unveiled a partnership that will enable Airtel Money customers to deposit and withdraw cash at the over 22,000 KCB Agents across the country.
The collaboration is expected to deepen financial inclusion by supporting the ongoing efforts by industry stakeholders to promote interoperability across Kenya’s financial sector, reducing barriers to financial access, enhancing customer experience and strengthening the country’s digital financial ecosystem.
Speaking during the partnership signing, Airtel Money Kenya Managing Director Anne Kinuthia-Otieno said the collaboration reflects Airtel Money’s commitment to making financial services more accessible and convenient for customers across the country.
Airtel Money Kenya is the fastest-growing mobile money services provider in Kenya. The company strives to offer Kenyans seamless, convenient, and value-for-money mobile money services.
Airtel Money Kenya is part of Airtel Networks Kenya Limited
Airtel Money Kenya separated from its parent company, Airtel Networks Kenya Limited, in 2022, allowing the company to better serve its customers. It offers its customers instant, secure, and borderless transactions, bridging the financial inclusion gap in Kenya.
The company is a fully owned subsidiary of Airtel Africa PLC, licensed and regulated by the Communications Authority of Kenya and the Central Bank of Kenya as a Payment Service Provider (PSP). www.airtelkenya.com/
“By opening access to KCB’s extensive agent network, we are bringing Airtel Money services closer to more Kenyans and making it easier for customers to deposit and withdraw money wherever they are. As Airtel Money continues to grow, partnerships such as this help us expand access to financial services while supporting the country’s financial inclusion agenda,” said Anne Kinuthia-Otieno.
KCB Bank Kenya Managing Director, Mrs. Annastacia Kimtai noted that the partnership reflects the Bank’s commitment to leveraging innovation and collaboration to create a more inclusive and interconnected financial services landscape.
“What we are doing is recognizing the fact that diverse and interconnected opportunities are still core to the mobile money value proposition. Reaching critical mass will require mobile money ecosystems to become more dynamic and productive and such a move will enable mobile money services to take root, proliferate, and scale up. It is against this background that we are offering our agency network for more Kenyans to strengthen mobile money ecosystems and help the industry mature fully,” Annastacia noted.
Customers will require a valid national identification document and a registered Airtel Money account to access the service. Deposits will be free, while standard withdrawal charges will apply.
KCB’s non-branch solutions, including its agency banking network, continued to play a pivotal role in driving customer convenience, accessibility, and operational efficiency. Notably, the deal comes as KCB continues to bolster its agency banking capabilities through the acquisition of Riverbank Solutions by bringing on board its robust social payments and Enterprise Resource Planning (ERP) solutions. As a result, the bank has deepened its digital channels offerings with 99% of transactions being conducted through non-branch channels.
KCB Bank Kenya Limited is the largest commercial bank in the country. A subsidiary of KCB Group Plc, the Bank has the largest branch network, with over 260 branches, 367 ATMs, and 22,000 agents offering banking services on a 24/7 basis in East Africa. This is complemented by mobile banking and Internet banking services with a 24-hour contact centre service for our customers to get in touch with the Bank.
KCB Group Plc- which also has a presence in Uganda, Tanzania, South Sudan, Burundi, Rwanda, DRC Congo, and Representative offices in Ethiopia and Brussels also boasts of a wide network of correspondent relationships totalling over 200 banks across the globe and our customers are assured of seamless facilitation of their international trade requirements wherever they are.
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