Over 100 Branches Linked as Access Bank Kenya, NBK Integrate Services

Customers of Access Bank Kenya and National Bank of Kenya (NBK) can now walk into any branch of either institution and access key services, following a new integration move by the two lenders.

The partnership allows tellers in all branches to process common transactions, including deposits, withdrawals, money transfers, and account inquiries.

The banks said the goal is to remove barriers and make services easier to access across their combined network of more than 100 outlets.

Access Bank Kenya Managing Director Ralph Opara described the development as an important win for customers.

“I’m pleased at the strides we have made to get to where we are today. By opening our networks to each other’s customers, we are ensuring that banking is simpler, faster, and more accessible. This move also reflects our ambition to continue to deliver greater choice, improved digital services, and stronger financial solutions to our customers,” he said.

While customers will continue to use their existing accounts, cards, and cheque books, the two banks say the integration will open doors to more benefits. Small businesses and individual clients will have access to wider branch and digital networks.

Corporate and multinational customers will gain international support through Access Bank’s global hubs in markets such as the UK, Dubai, China, and India. Public sector institutions, a key area for NBK, will enjoy enhanced services supported by new digital tools.

NBK Managing Director George Odhiambo emphasised that the initiative is about creating value beyond banking transactions.

“Our customers remain at the heart of everything we do. This synergy with Access Bank Kenya is a clear demonstration of how collaboration within the banking industry can deliver real value to customers. Together, we are building an institution that will deliver more value to customers, empower communities, and play a catalytic role in Kenya’s economic growth agenda,” he said.