Pesapal and Drift Consult Launch Rack Hospitality to Accelerate Digital Transaction Capture in Kenya’s Hospitality Sector

Pesapal has partnered with technology firm Drift Consult to launch Rack Hospitality, an integrated commerce platform designed for bars and restaurants.

The solution combines order management, kitchen workflows, inventory control, billing, and payments into one unified system.

The platform is designed to accelerate digital payment adoption in hospitality businesses by integrating order management, kitchen workflows, inventory control, billing, and payments into one continuous, data-driven workflow.

As restaurants and bars expand across dine-in, delivery, and digital channels, many continue to rely on disconnected tools for point of sale, online ordering, kitchen operations, and payments.

This fragmentation often leads to delayed orders, manual reconciliation, stock inaccuracies, billing errors, and margin leakage.

Developed by Drift Consult and embedded with Pesapal’s payments infrastructure, Rack Hospitality enables restaurants to capture orders across dine-in and online channels, automatically route orders to the kitchen display system, generate and retrieve bills instantly, print receipts seamlessly, track ingredient-level inventory in real time, and reconcile payments within a single reporting environment.

By embedding payments directly into operational workflows, Rack reduces cash dependency, increases digital transaction capture, and provides operators with real-time settlement visibility across all service channels.

For bars, Rack streamlines front-of-house operations by allowing staff to post bills in real time, split bills accurately, retrieve tabs instantly, and print final bills without switching systems significantly improving service speed and billing accuracy during peak hours.

By integrating operations and payments at the core, Rack reduces manual handoffs between systems and gives operators a single source of operational and financial truth.

The integration of operations and payments creates a unified data environment, enabling structured transaction reporting that supports better forecasting, margin management, and access to financial services.

“Restaurants have digitized customer touchpoints, but the systems behind them remain fragmented,” said Ferdinand Eloto, Co-Founder of Drift Consult.

“Rack brings ordering, kitchen management, inventory, billing, and payments into one continuous workflow,” he added.

For Pesapal, the partnership marks a strategic expansion beyond standalone payments into vertical commerce solutions tailored for high-growth hospitality businesses.

Hospitality represents one of the fastest-growing SME verticals in Kenya, with increasing demand for mobile-first payments, real-time reporting, and integrated merchant infrastructure.

“Hospitality businesses today require full operational visibility, not fragmented systems. By embedding payments directly into Rack Hospitality, we eliminate reconciliation gaps and drive efficiency from order through to settlement,” said Agosta Liko, Founder of Pesapal.

As Kenya’s digital economy continues to expand, integrated merchant infrastructure is becoming critical to supporting higher transaction volumes and stronger SME digitization.

Rack Hospitality is built to operate within Kenya’s mobile-first payments ecosystem, enabling hospitality operators to capture and reconcile transactions seamlessly across digital rails.

Rack has already been tested in live bar and restaurant environments and is now being rolled out more broadly across qualifying partners.

As hybrid hospitality models become the norm, the integration of payments and operations is emerging as a competitive advantage. Through this partnership, Pesapal strengthens its position as a full-stack commerce partner for bars and restaurants.

Since 2009, Pesapal has been at the forefront of digital payment solutions in Africa, empowering thousands of businesses to accept mobile and card payments while offering complementary tools for ticketing, reservations, reporting, APIs, and more.

Rack Hospitality is now available to bar and restaurant operators across the region.

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