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Kenya’s Newest Sh6.5 Million Call Centre Creates Over 5,000 Jobs

This launch represents a significant step forward in the firm's mission to provide top-tier BPO services

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CCI Global, Africa’s largest outsourcing firm, has announced the grand opening of Kenya’s largest call centre in Tatu City. The new five-story building inside Tatu City, the 5,000-acre Special Economic Zone on Nairobi’s doorstep, represents a $50 million (Ksh6.5 billion) investment into the Kenyan BPO industry.

The state-of-the-art facility becomes Kenya’s largest call centre, promising to help invigorate the nation’s economy by creating over 5,000 new job opportunities in the short term.

At the commissioning of the CCI Tatu City Call Centre, Kenya’s President, Dr William S. Ruto, CCI Global announced the creation of a future second CCI building at Tatu City, with the commitment to double CCI Kenya’s call centre workforce to 10,000. These roles will span a spectrum of positions, from call centre agents to managerial roles, aiming to solidify Kenya’s status as a premier hub for international business process outsourcing operations.

At the heart of CCI’s expansion lies a US$50 million investment in CCI Tatu City’s development, reflecting a portion of CCI Global’s US$150 million investment in Kenya since 2016. With a track record of investments exceeding US$2 billion (Ksh260 million) across Africa since 2006, CCI reaffirms its dedication to driving economic empowerment on a continental scale.

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Rishi Jatania, CEO of CCI Kenya, reaffirmed the company’s commitment to the region, stating: “This launch represents a significant step forward in our mission to provide top-tier BPO services while contributing to Kenya’s socio-economic development. We believe in the potential of this region and are excited to set the gold standard for BPO operations in Africa.”

The launch of CCI’s Tatu City Call Centre took place on Friday 10th May 2024 during the esteemed Elevate Africa Conference, a three-day event at Tatu City uniting Kenyan policymakers, industry leaders, and stakeholders from around the world. Themed “The Next Chapter of Innovation,” the Elevate Africa Conference served as a platform for discourse and collaboration across the African BPO industry.

“CCI’s Tatu City’s Call Centre makes a significant contribution to the development of the BPO industry, which is growing rapidly in our cities, and will create a million jobs for Kenyans alone in the next few years,” said mr Stephen Jennings, Founder & CEO of Rendeavour, the owner and developer of Tatu City. “With the right management, technology, international access and enabling ecosystem, Kenyan BPO workers excel on a global scale.”

Martin Roe CEO of CCI Global, stated that Africa’s prominence as a top destination for call centre operations, with Kenya emerging as a standout choice. “Our decision to expand across Kenya reflects our profound confidence in the country’s thriving BPO industry and its capacity for sustained growth.”

This strategic move follows the resounding success of its existing operations, which have already reached full occupancy.  As CCI further embarks in Kenya, it remains steadfast in its mission to combat unemployment and drive socioeconomic progress in Nairobi and beyond. Strategic partnerships with organizations like CareerBox Africa enable the provision of digital skills training programs, empowering unemployed youth, particularly young women, to upskill young people for work in the BPO industry.

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BT Reporter
BT Reporterhttp://www.businesstoday.co.ke
editor [at] businesstoday.co.ke
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