Kenya Power has reorganised its corporatestructure for improved customer service and effective management operationsin line with its new business growth strategy.

Speaking at the Company’s headquarters at Stima Plaza on Monday, Board Chairman Mahboub Maalim, said therestructuring was also necessitated by recent policy developments within the sector and other regulatory changes.

The restructuring process, which begun in 2017 spearheaded by the Board of Directors, has led to creation of five directorates namely Energy Supply Management, Commercial, Operations, Corporate Services and Finance. The heads of the directorates will report directly to the Managing Director and
CEO.

“The Company’s top management will be subjected to renewable contracts based on performance,” said Maalim.

Notably, is the formation of the Commercial directorate that will help the company focus on its customers categorised in three main segments: large power users, small commercial users, and domestic and emerging users.

“The Commercial team will drive and improve the Company’s business development strategies and ensure implementation to enhance business growth and achieve revenue and customer service targets,” said Maalim.

The reorganisation has also led to reduction in the number of administrative regions from ten to seven to effectively manage operations and costs as well as optimise resources.

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Maalim said the new corporate structure will support the Feeder Based Business Units model that will ensure that the customer are delivered effectively and efficiently to customers along the feeder lines.

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