Dimension Data, the systems integrator and managed services provider, has started offering technical support to software firm SAP’s clients in East Africa. The company has received the Partner Centre of Expertise (PCoE) certification that allows Dimension Data to offer end-to-end client services from the initial purchase of SAP licenses to implementation and technical support.
Dimension Data will be providing these services across Kenya, Tanzania, Uganda, Burundi, Eritrea, Ethiopia, Rwanda, Somalia and South Sudan. SAP provides accreditation only to partners that meet its requirements established for the delivery of standardized, high-quality support services, including Value-Added Reseller.
According to Ndung’u Kahindo, General Manager GTM at Dimension Data East and West Africa, the certification reinforces the company’s commitment to offer support services that meet high quality levels in processes and infrastructure w.
“The recognition reflects the continued efforts of Dimension Data and our professionals to develop and improve our ability to provide world-class services to our clients,” he said.
“The prestigious PCoE certification not only demonstrates our capability to offer our clients superior levels of preventive and corrective maintenance in compliance with SAP’s technical and organisational standards, but also signifies our trusted partnership with SAP in the region.”
The PCoE certification process is based on rigorous evaluation criteria that support the company’s capabilities to offer a standardized service based on global best practices. It includes providing clients access to 24/7 support throughout the year with the objective of covering business continuity, in addition to a broad team of individually certified experts.