CIC Insurance Group on Tuesday November 6 launched a mobile application and an online portal to enhance operational efficiency and customer service experience of its pension clients.
Dubbed the CIC Jipange Pension Plan app and web portal, the platforms are customer service interfaces which enable members to actively interact with their pension accounts, including statements as well as provision to amend their beneficiary details.
The pension and portal will enable the insurer’s customers to have a quick access to their pension accounts.
“Launching the pension plan app and the portal is in line with CIC’s vision of product and process innovation as well as the provision of convenient and efficient service to our customers”, said CIC Life Assurance Managing Director Ezekiel Owuor in a press statement.
The service is available to new and existing clients of the CIC Jipange Pension Plan. The app can be downloaded on Google Play Store
The following steps are to be taken in downloading the app:
• Go to Google Play Store
• Search for “CIC Pensions” and download
• Log in by clicking “Register” and follow the laid down procedures
• Access your account
A member using the app for the first time will need to register, then follow the prompts.
Members already registered can sign in with their ID number to access the menu items.
The service is also open to people who have not registered with CIC Jipange Pension Plan.
The app incorporates a pension calculator, which is available for individual and salaried contributors whose employers make contributions.
It also includes a function that enables clients to invite friends to use the app. The app is currently optimised for Android phone users but plans are underway to extend the same to Apple and Windows phone users.
Clients can also access their accounts online by visiting the company’s website.