Bolt has expanded its Bolt Send parcel delivery service in Mombasa to include motorbikes, giving individuals and businesses another option for moving small packages around the coastal city.
The on-demand mobility company first introduced Bolt Send in Mombasa in March, using cars to transport parcels. The addition of motorbikes is expected to make deliveries faster and more flexible, especially for small packages that do not need a full-sized vehicle.
For businesses, the change comes at a time when delivery has quietly become part of everyday trade. Online sellers, restaurants, pharmacies, retailers and offices increasingly depend on getting goods and documents from one point to another without turning delivery into a whole day’s project.
Motorbikes can weave through heavy traffic and reach places that may be difficult for larger vehicles to access. For customers sending small parcels across Mombasa, this could mean less waiting, fewer phone calls and fewer moments of wondering whether the package has decided to take a holiday of its own.
“Delivery has become an increasingly important part of how businesses serve their customers,” said Dimmy Kanyankole, Senior General Manager, Rides, East Africa.
Adding;
“With Bolt Send on motorbikes, we are making it easier to move smaller parcels around Mombasa using infrastructure that people already know and use.”
Customers can request Bolt Send through the Bolt app, receive an upfront price estimate and track their parcel in real time. Deliveries are handled by eligible Bolt driver-partners, allowing businesses to use delivery services when needed without maintaining their own fleet.
The service can be used for several everyday needs. An online seller can send an order to a customer, a shop can deliver a purchase, a company can move documents between offices, while an individual can send a forgotten item or package across town.
For small and medium-sized businesses, the model may also help reduce the costs and responsibilities that come with running a delivery operation. Instead of buying vehicles, employing dedicated riders or arranging a courier for every order, businesses can tap into delivery capacity when demand arises.
The expansion also gives eligible motorcycle partners another way to earn through parcel deliveries. As Mombasa’s businesses increasingly embrace online and social commerce, quick and convenient delivery is becoming less of a luxury and more of a basic part of doing business.
Bolt’s move reflects the growing role of motorcycles in Kenya’s urban logistics, where beating traffic can sometimes be half the battle of getting a parcel to its destination.
Leave a comment