Kenya Power has reorganised its corporatestructure for improved customer service and effective management operationsin line with its new business growth strategy.
Speaking at the Company’s headquarters at Stima Plaza on Monday, Board Chairman Mahboub Maalim, said therestruct****g was also necessitated by recent policy developments within the sector and other regulatory changes.
The restruct****g process, which be*** in 2017 spearheaded by the Board of Directors, has led to creation of five directorates namely Energy Supply Management, Commercial, Operations, Corporate Services and Finance. The heads of the directorates w*** report directly to the Managing Director and
CEO.
“The Company’s top management w*** be subjected to renewable contracts based on performance,” said Maalim.
Notably, is the formation of the Commercial directorate that w*** help the company focus on its custo**** categorised in three main segments: large power users, small commercial users, and domestic and emerging users.
“The Commercial team w*** drive and improve the Company’s business development strategies and ensure implementation to enhance business growth and achieve revenue and customer service targets,” said Maalim.
The reorganisation has also led to reduction in the number of administrative regions from ten to seven to effectively manage operations and costs as well as optimise resources.
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Maalim said the new corporate structure w*** support the Feeder Based Business Units model that w*** ensure that the customer are delivered effectively and efficiently to custo**** along the feeder lines.
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