Safaricom PLC has appointed Boniface Mungania as its new Chief Financial Services Officer, placing an experienced insider at the helm of one of its most important business divisions as the telecommunications company continues to expand its financial services operations.
The appointment took effect on November 1, 2026, following the receipt of all relevant regulatory approvals. Mungania will report directly to Safaricom’s Chief Executive Officer, taking responsibility for a financial services function that has become central to the company’s growth and customer engagement.
His appointment comes at a time when M-PESA is no longer simply a mobile money transfer platform. The service has grown into a major financial ecosystem through which millions of Kenyans send and receive money, pay bills, access credit, save and conduct business.
Mungania brings close to 20 years of experience in financial services, digital transformation, customer care and business development. His familiarity with Safaricom’s operations, particularly its mobile financial services business, gives him an understanding of the commercial opportunities and challenges facing the division.
From Customer Care Representative to Safaricom Executive
Mungania’s career at Safaricom began in 2007 when he joined the company as a Customer Care Representative.
His progression through the organisation reflects a career built across different departments rather than a single business function. After gaining experience in customer service, he moved into leadership roles that exposed him to product development, payments, financial technology and business strategy.
Among the positions he has held are Senior Manager, M-PESA Business Development, Mobile Financial Services Consultant at Vodafone Qatar, Head of M-PESA Products and Services Development and Payments Tribe Lead.
Before his latest appointment, he served as Director of Public Sector Digital Transformation, where he oversaw initiatives aimed at expanding the use of digital technology across government and other critical sectors.
In that position, he led nationwide programmes supporting digital transformation in agriculture, healthcare, small and medium-sized enterprises (MSMEs) and public finance.
His work also involved advancing digital infrastructure, including application programming interfaces (APIs), digital identity systems and national payments infrastructure.
These systems are important because they allow different institutions, businesses and government agencies to exchange information and process transactions more efficiently.
Safaricom noted that Mungania had played a significant role in developing innovations that changed how customers transact, save and access financial services.
The company also credited him with championing agile working methods, which allow teams to develop products, test ideas and respond to changing customer needs more quickly.
Recognition and Academic Background
Mungania’s contribution to Safaricom and Kenya’s digital transformation agenda has earned him several professional accolades.
Among them is the Order of the Grand Warrior (OGW), a national honour recognising his contribution to transformative programmes.
Academically, he holds a Bachelor of Science degree and is pursuing a Master of Science in Entrepreneurship at Jomo Kenyatta University of Agriculture and Technology (JKUAT).
His appointment places him in a position where his experience in technology, payments and financial services will be important in shaping Safaricom’s next phase of growth.
As competition in Kenya’s financial technology sector increases, Safaricom faces the task of maintaining M-PESA’s market position while developing new products and improving the services available to individuals and businesses.
For Mungania, the new role represents a return to the financial services operations where he spent a significant part of his career, this time with responsibility for leading the entire function.
Safaricom congratulated him on the appointment and expressed confidence in his ability to lead the financial services division.
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