Family Bank has moved its Kangemi branch next to Kangemi market in a bid to bring financial services closer to customers while enhancing customer experience, operational productivity and efficiency.
The branch relocation is part of the bank’s ongoing commitment to optimising its branch network to deliver value to its customers and is designed to cater to the needs of small businesses, market traders, and individuals, providing them with modern, accessible, and customer-centric banking facilities.
“This relocation is a crucial part of our 2025-2029 strategic plan of optimizing our branch network to serve our customers better while supporting local economic activities. By complementing our physical branches with digital solutions, we are creating an integrated approach to banking that enhances customer experience, streamlines operations, and makes financial services more accessible,” said Family Bank CEO, Ms Nancy Njau.
Kangemi is a bustling trading hub and hosts one of the largest open-air markets in the city and represents one of the bank’s MSME flagship branches which are aimed at supporting local businesses.
“Kangemi’s dynamic business environment and expanding market opportunities present a unique opportunity for us to support local businesses and drive community initiatives. We aim to deliver additional value and support economic growth in Kangemi through differentiated and tailored customer value propositions,” she added.
The new branch location offers a unique banking experience with financial solutions tailored for individuals, SMEs, and businesses, including innovative loan products, digital banking services, more personalized financial guidance and face-to-face interactions with the bank’s staff.
Family Bank has plans for further branch expansion and strategic relocations to ensure the delivery of seamless, accessible, and customer-centric products in emerging markets, rural and urban areas.
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