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M-Shwari is Changing – Here’s How

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L-R: NCBA Group Managing Director John Gachora, Safaricom PLC CEO Peter Ndegwa, President William Ruto, Central Bank of Kenya (CBK) Governor Patrick Njoroge and KCB Group PLC Group CEO Paul Russo during a press briefing after a September event to announce lower charges on the Fuliza overdraft service. President William Ruto shakes the hand of Safaricom CEO Peter Ndegwa after meeting with the telco and banks executives over Fuliza charges review. [PHOTO | DIANA NGILA | NMG]
L-R: NCBA Group Managing Director John Gachora, Safaricom PLC CEO Peter Ndegwa, President William Ruto, Central Bank of Kenya (CBK) Governor Patrick Njoroge and KCB Group PLC Group CEO Paul Russo after a September event to announce lower charges on the Fuliza overdraft service. [Photo | DIANA NGILA | NMG]
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M-Shwari is planning to shift to a risk-based lending model, a major break from the current model where all customers play a flat rate. The move would see Kenyans considered less risky to lend to attract lower interest on M-Shwari loans, while those deemed riskier will pay more.

Under the new model, assessment of risk profiles on M-Shwari will be based primarily on the customer’s borrowing history.  Gachora noted that they had gathered adequate user data to inform future lending.

At the moment, all M-Shwari customers pay a flat rate of 9% on loans – broken down as 7.5 percent loan fees and 1.5 percent excise duty.

Offered by Safaricom in partnership with NCBA, M-shwari disbursed Ksh42 billion in the six months to June 2022, compared to Ksh44.8 billion disbursed over the same period in 2021. It is dwarfed by another of Safaricom’s credit products, overdraft service Fuliza – which is also offered in partnership with NCBA – and disbursed Ksh288 billion in the first half of the year up from Ksh220.38 billion in the same period last year.

At the time the H1 results were announced, NCBA MD John Gachora noted that the decline on M-Shwari could be down to customers opting to access credit on Fuliza instead.

READ MORE>>Kenyans Fuliza Ksh962M Daily

“The growth on Fuliza tell us is not just new customers but also customers that use M-shwari opting to use easier credit available in Fuliza,” he stated.

“A year and a half ago we noted that we had reached the maturity of M-shwari and indeed what we have seen in terms of disbursement is that this year we are six percent below where we were last year. This is just the maturity of the product and these are the numbers we could see after organic of M-shwari. Part of that reduction may be because more people are opting to use Fuliza as opposed to M-shwari,” Gachora added.

The risk-based lending model is likely aimed at making the service more attractive to borrowers.

The model is similar to what commercial banks currently rely on to determine rates for different customers. They typically charge a risk premium on top of the cost of credit and a margin.

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Written by
MARTIN SIELE -

Martin K.N Siele is the Content Lead at Business Today. He is also a Quartz contributor and a 2021 Baraza Media Lab-Fringe Graph Data Storytelling Fellow. Passionate about digital media, sports and entertainment, Siele also founded Loud.co.ke

5 Comments

  • dfghjkertgyhk
  • dfghjkertgyhk
  • dfghjkertgyhk
  • The amount you lent went down because other banks have come up with better terms.Cop bank you choose payment period depending on the amount you have borrowed…1 to 6 months..Look for me there..

  • dfghjkertgyhk
  • Am peter and am in need of a loan please for my green’s shop.How can you assist me please?

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