KCB Bank has launched an upgraded version of its mobile banking application, promising faster performance, tighter security, and an easier-to-use interface as it steps up competition in the digital financial services market.
The new platform features self-onboarding, allowing customers to register and begin banking instantly without visiting a branch. It also integrates artificial intelligence, data analytics, and a mini-app ecosystem to offer personalised services and accommodate future upgrades.
In a press release, KCB Bank Director of Digital Financial Services Angela Mwirigi said the changes were informed by customer feedback and the need to keep pace with evolving technology.
“We have listened to our customers, understood their needs, and invested in a platform that brings banking closer to them most safely and conveniently as possible,” she said.
“It is part of our promise to make banking better, simpler, and more accessible for everyone.”
The launch comes as the bank reports significant growth in mobile transactions. In the first quarter of 2025, the value of mobile loans disbursed rose by 28 per cent to 116 billion shillings, with over 309 million transactions recorded during the period. This growth underscores the increasing reliance on mobile platforms for financial services.
The app upgrade is part of KCB Group’s 2024–2026 strategy, dubbed Transforming Today Together, which focuses on using cutting-edge technology to deliver tailored financial solutions for diverse customer segments. The strategy also aligns with the bank’s brand purpose, For People. For Better, which seeks to expand access to inclusive and technology-driven banking.
The bank is banking on the revamped app to reinforce its position as a market leader in digital finance, amid growing competition from both traditional lenders and fintech players. With more customers demanding real-time services, instant transactions, and robust security, mobile banking has become a critical battleground in Kenya’s financial sector.
The new KCB Mobile Banking App is available on Google Play Store, Apple App Store, and HarmonyOS. Customers using the previous version will receive official communication on how to migrate to the updated platform.
Leave a comment