Equity Bank Customers Get Western Union On Phone

Equity Bank has integrated Western Union services on its Equity Mobile App and Equity Online banking suites as part of its efforts to enhance its digital banking offering. This partnership allows customers to conveniently send and receive international money transfers, through Western Union, straight from their devices.

Equity Bank (Kenya) Ltd customers can access the service conveniently from almost anywhere, enabling them to send funds through Equity Mobile App or Equity Online directly to the receiver’s bank account around the world.

Customers can also send funds through other Equity Bank accounts around the region, and also as a cash pick-up transaction to be collected from any Western Union Agent across more than 200 countries and territories.

Equity customers can also receive money conveniently, from almost anywhere around the world, by simply inputting the tracking number (MTCN) and other relevant details on the app. The money transfer can be deposited into the receivers preferred Equity Bank account.

“We are determined to continue leveraging on partnerships and technology to improve consumer experiences at all our customer touchpoints,” says Equity Bank Kenya Managing Director, Mr Gerald Warui. “This integration with Western Union is aligned to our goal of making banking a lifestyle, giving customers convenience, freedom of choice and control as they carry out their transactions.”

Equity Bank’s aggressive digital strategy has also seen it enhance digital banking, focusing on mobile technologies, internet, and artificial intelligence to drive safety and online channel experience.

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“At Western Union, we connect people by enabling them to send and receive money through one of the world’s most expansive, flexible, and versatile financial networks,” said Mr Mohamed Touhami El Ouazzani, Regional Vice President of Africa at Western Union.

“We are excited to expand our services with Equity, so that customers can move money conveniently, reliably and at speed – providing them with that essential link across economies and geographies, to their loved ones.”

By offering Western Union international money transfer services on Equity Mobile App and Equity Online, Equity further extends its digital service offering enabling millions of customers to send and receive cross-border payments through the platform, quickly, conveniently, and reliably, at any time of the day or night.

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