Naivas has admitted that has been a victim of a ransomware attack by an online criminal organisation dubbed Threat Actor.
In a statement, Naivas Chief Commercial Officer Willy Kimani admitted that the unlawful intrusion may have compromised some of Naivas’ data.
Kimani says that Naivas has contained the attack with “systems now secure and operations are normal”.
“On becoming aware of the attack, Naivas took immediate steps to prevent external access and engaged leading cybersecurity experts CrowdStrike to ensure system integrity. This process is complete and our systems are secure. We are cooperating with the relevant law enforcement agencies, as they investigate this and the many current ransomware attacks in Kenya,” Kimani stated.
The hackers have threatened to expose the personal data of Naivas customers that were obtained as a result of the hacking incident.
“Naivas has been made aware that the Threat Actor has claimed to have stolen some of our data and is alleging that this may be published in due course. We and law enforcement agencies are monitoring this closely. Naivas has also informed the Office of the Data Protection Commissioner Kenya of this incident,” he added.
“Naivas would like to confirm that we do not hold any credit card/debit card information on our systems, and that such payment information is handled securely and protected through Secure Sockets Layer (SSL) encryption. At this moment, we are not aware of any malicious use of stolen data.
Naivas has advised its customers to pay attention to any phishing attempts (by phone, SMS or email) as well as to the sufficient security of passwords.
“We take the protection of personal information very seriously. Please accept our deepest apologies for the worry and inconvenience that this criminal activity may cause,” Kimani said.
