In one instance, Russo disclosed, a defaulting customer placed guns on the table in his office.
The corporate and retail franchises remained resilient, amid a subdued economy and reduced activity across sectors.
he bank’s performance, despite the COVID-19 pandemic, was driven by growth in loans and enhanced returns from government securities.
The stock of non-performing loans stood at Ksh25 billion, down from Ksh31 billion in 2018, as a result of an aggressive recovery strategy.
New NBK MD takes over from Wilfred Musau, who has been assigned a new role at KCB Group to support the integration.
KCB had said that it would eliminate excess staff and branches to accelerate returns