Tag: Customer Experience


Cloud Services, AI Enhance Customer Experience

NTT Ltd, a leading IT infrastructure and services company and parent company of Dimension Data, has launched its 2023 Global Customer Experience Report, which reveals that customer...

Customer Experience In Microfinance Industry Key To Growth Of Africa’s Economy

In the long-run, micro-finance companies that ignore customer experience are in fact slowing down the process of improving the socio-economic status of these communities and developing them to their full potential.

Huduma Tech Boss Martin Mirero Quits to Join Ajua

During his time at Huduma Kenya, Mirero established cutting-edge software development practices for product development and delivery within the government.

Kenya’s Most Affordable Mobile Loan Lenders

Customers cited lower interest rates on loans compared to other banks as the reason they preferred the lender.

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Borrowers Tie Lenders in Web of Litigation as Defaults Rise

In early June, Equity placed TransCentury and East Africa Cables under receivership after declining a request to write off over Ksh2.8 billion ($20 million) debt owed by TransCentury Plc and another Ksh1.948 billion owed by its subsidiary.

SasaPay To “Pay SMEs To Get Paid” Via New Cash-Back Model

SasaPay has introduced a new cash-back model designed to...

Gor Mahia Fan Who Correctly Predicted 15 Out of 17 Games Wins Millions

The 30-year-old, also an avid follower of English Premier League giants Manchester United, came close to the grand prize of Ksh334,783,843 SportPesa Jackpot.

In Race for African Leadership Award, Ruto Faces Tough Opposition

Among the contenders of the prestigious African of the Year award is Kenya’s President William Ruto, who will be battling it out with President Hakainde Hichilema of Zambia and Prof. Benedict Okey Oramah, President of Afrexim Bank.

Transforming Financial Inclusion: The Impact of M-Pesa in Kenya and Beyond 

Discover the profound impact of M-Pesa on financial inclusion in Kenya and beyond. Explore how this innovative mobile service revolutionizes transactions and shapes the future of finance globally.