Over 250,000 Octagon Africa pension and insurance customers will now enjoy superior and unified services across Kenya, Uganda and Zambia.
The firm has invested Ksh7 million to ensure standardized quality assurance, integrated insights on customer behavior and efficiently track customer feedback across the three markets.
“The impact of COVID-19 has heightened digital adoption and customers are now more than ever in need of efficient services at their own convenience. We believe that this system will be able to centralise services and be able to improve customer satisfaction across our markets to over 250,000 customers,” said Octagon Africa Group CEO Fred Waswa.
“Our 2020-2024 strategic plan is anchored on customer intimacy which we aim to achieve by driving seamless customer experience through the adoption of innovative platforms and systems, the extensive use of automation and new technologies that empower our customers. Integration of services across the markets will allow us to create unified and consistent service to our customers despite one’s location while offering quick turnaround time.”
Recently, Octagon partnered with SaveApp Group to launch a micro savings solution dubbed Ukonga, a revolutionary platform enabling users to save their spare change for future use. Octagon has also been at the forefront spearheading innovations such as MOBIKEZA, an innovative digital pension plan giving workers in the informal sector with inconsistent income a flexible platform to save for their retirement.