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The Chandarias who mint millions from the toilet

The Chandarias say that their steady growth has been driven by the quality of their products, even and constant distribution of their products which has favoured consumer loyalty

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Driven by the zeal and vision that was in their grandfather, the two grandsons, Darnshan Chandaria and Neer Chandaria, took control years later to steer the company to success.

After engaging in many business activities to ensure that his family lived happily in Kenya, the grandfather to the Chandaria family, Premchandbhai Chandaria, started the Chandaria Industries to manufacture toilet paper. In his mind, he wanted to have a business that would benefit his family, little did he know that what he started would become a superbrand 53 years later.

Established in 1964, Chandaria Industries has grown from a small tissue converting operation to the largest tissue and hygiene manufacturer in Kenya, East and Central Africa. It is the only tissue producer that manufactures 100 per cent in Kenya, from paper waste as its raw material to final distribution, according to management.

As is the hereditary Indian culture, his grandsons would run the business later at maturity. Driven by the zeal and vision that was in their grandfather, the two grandsons, Darnshan Chandaria and Neer Chandaria, took control years later to steer the company to success.

The company grew to a point of introducing innovative products to the market such as liquid handwash/sanitizing gel dispensers, medispread rolls, egg trays, wrapping papers, counter rolls, Duka tape, premium soft touch interfold paper towel dispensers among others. Despite such milestones, toilet paper and soft tissue has remained their biggest business contributing upto 80 per cent of the general income of the company, according to the Director, Neer Chandaria, who spoke exclusively to Business Today.

The company currently operates in 12 countries, Malawi being the latest entrant into their market list. However, it has two manufacturing plants, one in Kenya and another one in Tanzania. Chandaria Industries employs close to 2,000 people directly, with thousands of others benefiting indirectly from sales.

Despite holding the lion’s share in the market , Neer sites that they face a lot of challenges, biggest of all being competion from sub-standard products in the market. To overcome this, they offer products at different values at each category for different people at different social and economic classes.

Related: Toilet paper lifts a manufacturer to super brand status

“The expansion of both its product range and regional markets has been accompanied by a strategy of running multiple brands in the same product category to ensure market access and affordability for every consumer, with its Nice & Soft, Toilex, Rosy, Dawn Pekee, Qik Dri, Royale, Safari and Nyati brands,” read a press statement from the Chandaria Industries.

The Chandarias say that their steady growth has been driven by the quality of their products, even and constant distribution of their products which has favoured consumer loyalty.

The company majorly draws its raw materials from recycling waste paper, amounting to hundreds of tons per year. Through this, they have been able to save up to 22 million trees.

They term working environment in Kenya for investors as friendly. However, they are planning to expand their industry to other countries where they export their products by setting up manufacturing plants in them.

The toilet business is not always booming, as they experience low and high seasons. Their high season comes when students are opening schools and low seasons immediately after.

Though related to business mogul Manu Chandaria, they run different groups of companies. They, however, acknowledge him as their mentor in the field of business management.

The duo expect to continue dominating the Kenyan market by enlightening the society on the need of proper hygiene through innovating hygiene products that guarantee cleanliness everywhere.

Editor and writer at BUSINESS TODAY, Muli has a passion for human interest stories that have a big impact on economic development. He holds a BSc in Communication and Journalism from Moi University and has worked for various organisations including Kenya Television Service. Email: [email protected] or [email protected]

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