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FAKE: This X Account Asking Stanbic Bank Customers For Personal Information Is An Imposter

The lender distanced itself from the account

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This X account posting content as Stanbic Bank Uganda and asking customers for their National Identity Numbers (NINs) is FAKE. X is formerly Twitter.

The picture on the account’s profile has some similarities with Stanbic Bank Uganda’s branding. The bio section describes the account as the bank’s official page providing online customer care support.

In one of the posts, the account asks customers for their NINS to update their bank accounts. In another post, customers are asked to send messages through the provided contact numbers for queries.

PesaCheck verified the registration details of the provided mobile number and found that it is not registered as Stanbic, but as Docus Katushabe.

Kenneth Agutamba, the reputation and communication manager at Stanbic Bank Uganda, told Pesacheck via WhatsApp that the bank’s official X handle is verified.

“I can confirm this is not our page or message. It is a phishing account which we have reported to X and hoping that they kick it off the platform,” Agutamba wrote.

Stanbic Bank Uganda also flagged the account as fake in a 22 July 2023 post.

PesaCheck looked into this X account posting content as Stanbic Bank Uganda and asking customers to share their National Identity Numbers (NINs) and found it to be FAKE.


This post is part of an ongoing series of PesaCheck fact-checks examining content marked as potential misinformation on Facebook and other social media platforms.

By partnering with Facebook and similar social media platforms, third-party fact-checking organisations like PesaCheck are helping to sort fact from fiction. We do this by giving the public deeper insight and context to posts they see in their social media feeds.

Have you spotted what you think is fake or false information on Facebook? Here’s how you can report. And, here’s more information on PesaCheck’s methodology for fact-checking questionable content.

This fact-check was written by PesaCheck Fact-Checker Flavia Nassaka and PesaCheck Senior Copy Editor Cédrick Irakoze and acting Chief Copy Editor Francis Mwaniki.

The article was approved for publication by PesaCheck Managing Editor Doreen Wainainah

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PesaCheck is a pioneering verification initiative that is kickstarting fact-checking across Africa. Initially focused on verifying the financial and other statistical numbers quoted by public figures in Kenya, Tanzania and Uganda, PesaCheck is now Africa’s largest with full-time fact-checkers in 12 countries in both east and west Africa, as well as across the Sahel.
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