Equatorial Commercial Bank (ECB) has rolled out agency banking services in partnership with the Kenya Post Office Savings Bank’s (Postbank) Kenswitch-enabled platform in a bid to increase its presence across the country.
Speaking during the launch of the service last week, ECB Acting MD Ms. Shamira Dostmohamed said the bank is targeting to aggressively grow its customer numbers by providing customised financial services.
“In an age of convenience with everything within our fingertips, it is imperative as a business we increase our brand touch points to best meet our customer needs, and accessibility of our service remains pivotal to our growth strategy,” she said. “We have opted for innovation designed around our customer demands and expectations and this is the beginning of greater things to come from ECB.”
With our positive economic forecast, she said the bank expects demand of formal financial services to increase.
Speaking at the same event, Postbank Ag. MD Anne Waiyego said Postbank is keen on leveraging its extensive network and versatile infrastructure to provide reliable services to Kenyans. “Our primary goal is to serve the Kenyan population by rendering a range of critical banking services that will uplift livelihoods,” she said.
She noted that Postbank has invested heavily in building infrastructural capacity and is capitalising technology integration to diversify its service offering and ultimately increase revenues.
“Our synergy with Equatorial Commercial Bank is timely and we see it as value addition to our clientele. We believe that with such strategic partnerships, our branches have become vital economic organs in the different counties within Kenya and we are playing a part in increasing accessibility to banking services for Kenyans,” she added.
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