BUSINESS

Bolt Invests Sh14 Billion to Tackle Most Complex Challenge in Ride-Hailing

Share
Bolt Africa Safety Manager Hazel Omune demonstrates the newly launched safety features to General Manager Kenya, rides, Linda Ndungu.
Share

Bolt will commit Ksh14 billion over three years to support raising awareness of the Bolt safety features and scaling preventative measures to help prevent safety cases before they happen.

Bolt’s Safety Team of over 500 people works towards safety goals. Safety specialists and experts come together to tackle some of the most complex challenges in ride-hailing. The team’s core, based in Bolt’s Tallinn HQ, includes safety experts specially trained in product development, engineering, and operations.

 “With the Ksh14 billion committed over three years to safety, we recognise that this requires an end-to-end approach across our business in Kenya, Ms Linda Ndungu, General Manager at Bolt said. “That’s why The Bolt Safety Team of over 500 specialists from across the world will focus their efforts on product development, support, and scaling preventative measures to stop safety cases before they happen in that time. We’ll also continue to raise awareness of our safety tools with educational campaigns like the current ‘Bolt Safety Team’ campaign running in Kenya, to raise awareness of the in-app features that we know can help prevent cases.”

As part of the commitment, new trip verification features will join Bolt’s suite of safety tools in the coming months to help address the critical role of mutual trust between driver partners and riders in the safety of the platform, including trip count and unique four-digit trip pick-up codes to help match riders and driver partners. Bolt will also continue to scale its rider verification solution.

Bolt will also continue to invest in upgrading existing features like Ride Check to proactively detect if a trip’s route unexpectedly changes or takes longer than expected to finish, and introduce Trusted Contacts to ensure Ride Check notifications are escalated to a friend or loved one if needed.

> Healthy Smiles Campaign to Cost Ksh50 Billion

Written by
BT Reporter -

editor [at] businesstoday.co.ke

Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Follow Us

Related Articles
BUSINESS

The Hub Karen Mall Goes Fully Romantic With Special Valentine’s Market

The Hub Karen is celebrating the season of love this year by...

Qatar Airways Cargo - Valentine's Day
BUSINESS

From Kenya, 25 Million Red Roses for Valentine’s Day

Qatar Airways Cargo, the world’s leading air cargo carrier, has transported 1,600...

Safaricom Dividend 2025 announced
BUSINESS

Safaricom Dividend Announcement Excites Investors

The board has retained Safaricom dividend at Ksh0.55 per share for the...

KBA Customer Satisfaction Survey
BUSINESS

KCB, NBK Scoop Top Awards on Customer Satisfaction

KCB Bank has scooped two top awards in the 2024 Kenya Bankers...