Day: April 17, 2024
TECHNOLOGY 
BT Reporter
WhatsApp The Most Preferred Choice For Brands’ Conversational Customer Support – Survey
WhatsApp remains the primary channel brands use for conversational support, where businesses send 90% of support messages over the chat app. New research...
BT Reporter
BUSINESS 
BT Correspondent
Family Bank Gets High Grades For Digital Innovation
Family Bank has been awarded for excellence in customer responsiveness at the Innovation and Excellence Awards East Africa during the 11th edition of...
BT Correspondent
