carrefour in Kenya
A Carrefour store in Nairobi. The retail chain on Tuesday launched an online shopping app with customers within Nairobi set to enjoy delivery services.

Carrefour, the world’s second largest hypermarket chain, has integrated Safaricom’s Lipa Na M-PESA, paving the way for the retailer to fully adopt the mobile payments service. Customers shopping at Carrefour will be able to complete payments without having to show evidence of an M-PESA message to retail staff, resulting in a faster and more efficient cashless transaction at the till.

At the same time, Carrefour joins more than 44,000 merchants actively using Lipa Na M-PESA in the country. “As we continue to progress our strategy to position Lipa Na M-PESA as a payment channel, Carrefour seamless integration will result in heightened convenience and ease of shopping for M-PESA users.



The digitisation of payments at the till will remove the need for manual verification, fast-tracking payment time and enhancing convenience,” said Mr Bob Collymore, CEO, Safaricom.

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Customers will receive a receipt after verifying the payment with their M-PESA PIN. Carrefour (which means “crossroads” in French) currently occupies 5,000 square metres at The Hub in Karen, with plans to open a second outlet at the Two Rivers Mall.

Lipa Na M-PESA continues to drive ease of payments at a growing footprint of outlets across the country. Over Ksh20 billion in payments was made in March 2016 at more than 44,000 M-PESA merchants, an increase of 74% in the same period.

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